| Supply-related information |
- - Customer Center 02-546-2818
- - Delivery information: Nationwide delivery is available and takes an average of 2 to 5 days, excluding Saturdays and public holidays.
- - Please understand that delivery to islands may be delayed by 2-4 days and additional shipping costs may apply.
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| Withdrawal of subscription and cancellation of contract |
- - Exchange/return information: Exchange/return due to customer change of mind or order error is possible within 7 days from the date of product receipt.
- - In the event of a defective product or a problem caused by the product, we will exchange/refund the full amount (the product in question).
- - (However, within 30 days from the date of receipt of the product) When exchanging or returning, please restore it using the delivered packaging box and packaging materials.
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| Exchange/return/warranty conditions and procedures |
※ Exchange /If return is not possible:
- - If the product or free gift is opened and damaged or part of it is lost
- - When the exchange/return period has been exceeded
- - In case the user's fault is recognized, exchange/return shipping costs: Shipping costs incurred in case of exchange or return due to customer change of mind are borne by the customer.
- - When exchanging: return shipping fee + re-shipping fee = 5,000 won
- - When returning: Initial shipping fee (including free shipping) + return shipping fee = 5,000 won
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| Dispute handling matters |
- - Matters related to returns, exchanges, after-sales service, refunds, quality assurance, and damage compensation due to defective products are subject to the Consumer Dispute Resolution Standards (Fair Trade Commission) You can receive it according to the notice).
- - Conditions and procedures for refunds and compensation for delayed refunds are handled in accordance with the Act on Consumer Protection in Electronic Commerce, etc.
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| Terms and Conditions |
- - If a minor enters into a purchase contract without the consent of the legal representative, the minor and the legal representative may cancel the purchase contract.
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